FAQs

You Bark, We Listen

Below are some answers to questions that we have been asked in the past. Please contact us at pets@walkingwetnoses.com if you don’t see the information you are looking for here.

Q: What does “bonded and insured” mean?

Your pets are typically insured through your homeowner’s or renter’s policy. However, once they leave your property with one of our caregivers, our insurance kicks in. Our bond protects your home and property against theft and damage by one of our team members. We also perform a national criminal background check on our team members before they start working for us. It’s very important to hire a dog walker or pet sitter that is bonded and insured to protect you, your pet, and your home.

Q: How will you access my home?

We will pick up two keys (or a garage or door access code, and one key) at our consultation when the paperwork is signed. If we need to make a copy of a key, we will add a $10 charge to your next invoice. Or, we can provide a lockbox with our code for you to install on your house or property somewhere where our caregivers can access, and you can put a key inside. If a code is provided, we still require a key for backup (kept in the office) in case of power loss or low battery. Your keys are stored securely with only your pet’s name and an ID number assigned by our system as identifiers.

Q: How do you bill for services?

For recurring services, you will receive an invoice via email once every 2 weeks for services completed during that period. We do not bill in advance in case there are cancellations or changes. For vacation services or irregular services, we will bill upon completion of the visits. There is a link to pay via Paypal on the invoice – a Paypal account is not required to pay via Paypal. We do not accept checks or credit cards.

Q: Are gratuities for my walker or sitter expected?

Certainly not. Some clients wish to recognize their walker or sitter, but it is not expected by the caregivers. If you wish to give a tip, you can leave cash for the walker, or you can request that it is added to your next invoice. 100% of the gratuities goes directly to the walker or sitter.

Q: My schedule is inconsistent – can you accommodate that?

Absolutely! While we do have clients with consistent schedules (Monday through Friday, or every Tuesday and Thursday, for example), we also have clients who work from home and have to go into the office sporadically for meetings. Or we have clients who work shifts that change every few weeks or months. Once you are signed up as a client, we will work with you to provide services that meet your schedule. We prefer at least a day’s notice to add a visit – the shorter the notice is, the harder it might be to get your primary walker on the schedule. As always, you can cancel a regularly scheduled visit by 8 am the day of the walk at no charge.

Q: How long do you visit my pet?

We offer standard 15, 20 and 30 minute visits but can accommodate any length of time you would like. The length of time you need will depend on what you would like done during the visit.

Q: Do you charge extra for more than one pet?

No. You pay for the time block that you need. Sometimes more pets mean a longer time block is needed but we will discuss your needs during the initial consultation.

Q: How many different people will be coming into my home?

We pair each client with a primary walker/sitter and one or two back up walkers or sitters depending on the frequency of your visits. Ideally your pet will have the same caregiver every day, but occasionally a backup person is needed. All caregivers are screened, pass a background check, and are bonded and insured. If necessary, depending on your pet, they will have met your pet before entering your home alone.

Q: Do you come at an exact time to care for my pets?

We schedule all visits within a 2-3 hour time window to allow the caregivers time to see all of their client and to account for travel time and traffic. Exceptions to this window are made for puppies and elderly/sick dogs who might need a more frequent schedule in which case we book visits within a one hour window.

Q: Do you offer boarding services?

No. Our pet sitting takes place in your home, which is much less stressful on your pets. If you need care over a vacation, we do offer overnight stays (12 hours) and can perform multiple visits in a day. Many clients who travel take advantage of 3-4 visits per day to ensure their pets are fed and get their time outside. We can schedule early morning and late evening visits with a small surcharge. Ask us for more information about how vacation visits work.

Q: Do you have any breed restrictions?

No! We love all breeds and are happy to help to take care of them. However, regardless of the breed, your dog must be well behaved on and off leash, willing to walk on leash, good with new people, and not have a history of biting people or other dogs. We understand that many dogs may have some form of leash aggression, even if very mild, and always aim to keep your dog away from any other dogs, people or animals while they are being walked. You can discuss with us your dog’s needs and behavioral issues and we may be able to accommodate.

Q: Do you take care of cats?

Yes! Many of our caregivers are cat people (along with being dog people) and are happy to provide care for your kitties. Our sitters will be happy to sit, cuddle and play with your cat (if your cat would like!) during a visit, along with feeding, filling water bowls, and cleaning litter pans.

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